Frequently Asked Questions
1. From where do you ship the products when I place an order?
We are a German company with workshops in Germany and Tunisia. Depending on the product and customization required, your order will be shipped either from Germany or Tunisia. This ensures we meet the highest quality standards while offering unique handmade items. We handle everything, including customs and shipping, so your order arrives hassle-free within 7-14 days. Our customization process ensures that each piece is made to your preferences.
2. Do I need to pay for customs?
No, you don’t need to worry about customs. We take care of all customs fees and paperwork to ensure a smooth delivery process. The price you see at checkout is the final amount you pay.
3. Do you ship to countries other than the USA?
Currently, Darido.net serves customers exclusively in the United States. However, we have dedicated websites for other countries, such as France and Germany. If you’re looking to purchase from outside the US, feel free to contact us for guidance.
4. Why does it take 7-14 days to receive my order?
Each Darido product is handmade with precision and care. When you place an order, production starts immediately to create a piece tailored to your needs. This, combined with our thorough quality checks and international shipping logistics, ensures your product arrives in perfect condition without surprises.
5. Are your products eco-friendly?
Yes, all our products are made with sustainability in mind. We use natural materials such as olive wood and Tunisian Saaf, ensuring durability and eco-friendliness. By choosing Darido, you’re supporting a brand that values craftsmanship and environmental responsibility.
6. What is your return policy?
We offer a 30-day return policy to ensure your satisfaction. If you’re unhappy with your purchase, you can return it within 30 days in its original condition and packaging. We even cover return shipping costs, making the process stress-free. Learn more by visiting our Refund Policy.
7. How do I track my order?
Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number to monitor the status and estimated delivery time of your package.
8. Can I customize my order?
Absolutely! Many of our products can be customized to suit your preferences. Whether it’s a personalized design or a special size requirement, just let us know during the order process, and we’ll ensure it meets your expectations.
9. Are your products handmade?
Yes, every Darido product is handmade by skilled artisans, blending traditional techniques with modern design. This ensures each piece is unique and of the highest quality.
10. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. All payments are securely processed to protect your information.
11. How do I contact customer service?
You can reach us via email at support@darido.net for refunds or complaints, and at info@darido.net for general inquiries or partnerships. Our team is here to help and responds promptly.
12. Do you offer gift options?
Yes, our products make excellent gifts, and we’re happy to include a gift note upon request. However, we currently do not offer gift wrapping.
13. How do you ensure the quality of your products?
Every product goes through rigorous quality checks before shipping. From material selection to final inspection, we ensure that each item meets our demanding quality standards.
14. Can I cancel my order after placing it?
You can cancel your order within 24 hours of placing it. After this window, the production process begins, and cancellations may not be possible. For assistance, please contact support@darido.net.