Where is Darido based and where are the products made?
Darido is a German company working with skilled workshops in Germany and Tunisia. Depending on the product and availability, an order may be prepared in either location. Each Darido piece is handmade or hand-finished in small batches.
How long does delivery to the United States take?
Typical total delivery time is 5–7 business days, including preparation and tracked transit. During exceptional atelier peaks, hand-finishing and final inspection may add up to 2 business days. We will keep you informed if that affects your order.
Is shipping really free?
Yes. Standard tracked shipping is free for every order delivered within the United States, with no minimum purchase.
Will I have to pay customs duties or import fees?
No. Darido covers applicable customs duties and import fees for U.S. deliveries, so you should not be asked to pay an additional charge when the parcel arrives.
How do limited-time Darido rewards work?
When a limited-time Darido reward is displayed, its qualifying threshold appears on the storefront. Eligible rewards are applied automatically in the cart, and the cart or cart drawer shows your progress, so no discount code is needed.
Which payment methods can I use?
Available card, wallet, and PayPal options are shown securely at checkout. Wallet availability can depend on your browser, device, and saved payment setup. Darido does not store full card or wallet credentials.
How can I track my order?
We will email your tracking details after the order has been prepared and handed to the carrier. Tracking may take a short time to show its first scan.
What is the return window?
You can request an eligible return within 30 days of delivery. The item must be unused, in its original condition, and returned with its original packaging. Read the complete return policy for the full conditions.
What should I do if an item arrives damaged?
Email support@darido.net promptly with your order number and clear photos of the item and packaging. We will review the issue and help with the appropriate resolution.
Can I cancel or change an order?
Contact us as soon as possible. Requests made within 24 hours have the best chance of being accepted. After production, preparation, or dispatch starts, a change or cancellation may no longer be possible.
Why does my handmade item look slightly different from the photo?
Natural grain, fiber color, weave, shape, and hand-finishing vary from piece to piece. These small differences are expected and make each Darido object genuinely individual.
How should I care for my Darido piece?
Follow the care guidance on the product page. Olive wood should be hand washed, dried promptly, and conditioned occasionally with food-safe mineral oil. Woven fibers should be kept away from prolonged moisture and cleaned gently.
Does darido.net ship outside the United States?
This storefront currently serves the United States. Darido operates regional stores for other markets; contact our team and we will help direct you to the appropriate store.
How do I contact customer service?
Email support@darido.net or call +1 (332) 225-1791. Support hours are Monday–Friday, 9 AM–5 PM Central European Time.
Still deciding?
Ask us about a product before ordering.
We are happy to help with dimensions, materials, care, gifting, and product selection.
Contact Darido