We are a German company with workshops in Germany and Tunisia. Depending on the product, availability, and any customization, your order will be shipped from either Germany or Tunisia. All Darido products are handmade and made on demand, and we take care of customs and shipping so your order arrives hassle-free.
No. We fully cover customs duties, taxes, and import fees. The price you see at checkout is the final amount you pay.
At the moment, darido.net ships exclusively to the United States. We also operate other regional websites for different countries. If you’re outside the U.S., contact us and we’ll guide you to the correct store.
Because our products are handmade and made on demand. Once you place an order, we begin crafting and preparing your item, then ship it with tracking. Our typical total delivery time to the United States is 7–10 business days (Monday to Friday), including handling and transit time.
Yes. Shipping is always free for all orders shipped to the United States.
Yes. We use natural and durable materials such as olive wood and Tunisian Saaf, and we focus on handcrafted production designed to last. By choosing Darido, you’re supporting artisans and sustainable craftsmanship.
We offer a 30-day return policy. If you’re not satisfied, you can request a return within 30 days of delivery, as long as the item is unused and in its original condition and packaging. Once your return request is approved, we provide a return shipping label at no cost. For full details, please visit our Refund Policy.
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package until delivery.
Some items can be customized (for example, a specific variation or personalization). If customization is available, you’ll see the option on the product page. If you have a special request, contact us and we’ll confirm what’s possible before production starts.
Yes. Every Darido product is handmade by skilled artisans, combining traditional techniques with modern design. Natural materials also mean each piece can have its own unique character.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal. Payments are securely processed to protect your information.
For any questions (including refunds, complaints, or partnerships), please email us at support@darido.net. Our team responds promptly during business hours (Monday to Friday, 9 AM – 5 PM).
Yes, our products make excellent gifts. We can include a gift note upon request. At this time, we do not offer gift wrapping.
Every item goes through quality checks before shipping—starting from material selection all the way to final inspection—so your order arrives in excellent condition.
You can request a cancellation within 24 hours of placing your order. After that, production may already have started (made on demand), and cancellation may not be possible. Please contact support@darido.net as soon as possible.