Refund and Return Policy

Thank you for choosing Darido. We take pride in our craftsmanship and want you to feel confident in every purchase. If you are not satisfied with your order, the return process below explains how we can help.

30-Day Return Window

We accept return requests within 30 days of delivery. To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. Please include the order confirmation or packing slip when available.

How to Start a Return

1. Contact our returns team at support@darido.net and include your order number.
2. After your request is approved, we will provide return instructions, a Return Authorization number and a prepaid return label.
3. Pack the item securely with its accessories and clearly include the Return Authorization number with the shipment.

Free Return Shipping

Darido covers return shipping for eligible returns, whether the item is defective or non-defective. The prepaid label is provided after the return request is approved.

Refund Timing

After the returned item is received and inspected, we will email you with the approval or rejection of the refund. Approved refunds are sent to the original payment method within 7 business days. Your bank or card provider may need additional time to post the credit.

Items That Cannot Be Refunded

Opened, used or customer-damaged items are not eligible for a refund unless they arrived damaged or defective.

Damaged or Defective Items

If an item arrives damaged or defective, email support@darido.net promptly with your order number, details and clear photos. We will work with you to resolve the issue.

Exchanges

The fastest way to receive a different item is to return the original item and place a separate order after the return is approved.

Contact

Phone: +1 (332) 225-1791
Email: support@darido.net
Address: Bürgermeister-Hollweck-Straße 2, 85599 Vaterstetten, Germany
Support hours: Monday–Friday, 9 AM–5 PM Central European Time