Return eligibility
Return requests must be submitted within 30 days of delivery. The item must be unused, in the same condition in which it was received, and in its original packaging. Include the order confirmation or packing slip when available.
How to start a return
- Email our team.Contact support@darido.net with your order number and the reason for the return.
- Wait for approval.We will send return instructions, a Return Authorization number, and a prepaid shipping label for an eligible return.
- Pack the item securely.Include its original packaging and accessories, then follow the provided label and shipment instructions.
Free return shipping
Darido covers return shipping for accepted returns, whether the eligible item is defective or simply not right for you. Do not send a parcel before receiving approval and the prepaid label.
Refund timing
After the returned item is received and inspected, we will email you with the outcome. Approved refunds are sent to the original payment method within 7 business days. Your bank or card provider may require additional time to post the credit.
Items that cannot be refunded
Opened, used, or customer-damaged items are not eligible for a refund unless they arrived damaged or defective. Items returned without approval or outside the return conditions may be refused.
Damaged or defective items
Email support@darido.net promptly with your order number, a description of the issue, and clear photos. Keep the item and packaging until our team confirms the next step.
Exchanges and cancellations
The fastest way to receive a different item is to return the original item and place a separate order after the return is approved. To request a cancellation, contact us as quickly as possible; after production or preparation begins, cancellation may no longer be possible.
Ready to begin?
Start with your order number.
Our support team will confirm eligibility and send the correct return instructions.
Request a return